Shipping and Return Policy

Welcome to Unknown Aroma! We are committed to ensuring that your experience with us is smooth and enjoyable. Below are the details of our shipping and return policies:

Shipping Policy

1. Processing Time:

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment is confirmed.

2. Shipping Options & Timeframes:

  • Standard Shipping: Estimated delivery within 5-10 business days.
  • Express Shipping: Estimated delivery within 2-5 business days (if available).
  • Delivery times may vary depending on your location.

3. Shipping Costs:

  • Shipping charges will be calculated at checkout based on your selected shipping method and destination.

4. Order Tracking:

  • Once your order is shipped, a confirmation email with a tracking number will be sent to you. Use this to track your package in real time.

5. International Shipping:

  • We ship worldwide! Please note that international deliveries may incur customs fees or import duties. These charges are the responsibility of the customer.

Return Policy

1. Returns & Refunds Eligibility:

  • We accept returns within 30 days of delivery. Items must be:
    • Unused, unworn, and in their original packaging.
    • Accompanied by proof of purchase (receipt or order confirmation).

2. Non-Returnable Items:

  • Certain items such as personalized products, opened consumables, or items marked as final sale cannot be returned.

3. Return Process:

  • To initiate a return, please contact us at [insert contact email] with your order details.
  • Upon approval, you’ll receive instructions on how to return your item. Return shipping costs are the customer’s responsibility unless the item was damaged or defective upon arrival.

4. Refunds:

  • Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
  • Approved refunds will be processed back to your original payment method within 5-7 business days.

5. Exchanges:

  • Exchanges are subject to product availability. Contact us to arrange an exchange for a different size, color, or item.

6. Damaged or Defective Items:

  • If your item arrives damaged or defective, please notify us within 48 hours of delivery with photos of the issue for a resolution.

Contact Us

If you have any questions about our Shipping or Return policies, feel free to reach out at [f5833349@gmail.com].

We appreciate your trust in Unknown Aroma and look forward to serving you!